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6055 Rockside Woods Blvd

Suite 160 (inside Action Management Services)

Independence, OH  44131

(216) 642-8777, ext. 213 or (216) 573-4290


We work remotely in Canton but schedule in-person consultations at the Canton Regional Chamber of Commerce.

(330) 456-2102

© Second Glance Resumes. 2019.

Meet The Team

Kiersten Troutman, M.A.


Owner | Executive Writer 


Member of National Résumé Writers' Association (NRWA)

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Kiersten has been writing professionally for 15 years, earning a Master of Arts in Composition and Rhetoric from The University of Akron.


As an experienced speaker, she has presented for the Ohio College of English Association Spring Conference (2011), and hosts writing workshops in academia as well as for non-profit organizations locally.


In addition to writing for job seekers nationally, she teaches college writing and business writing courses at Kent State University at Stark where she challenges students to think outside of the box when it comes to composition.  Final projects are often multi-modal and engage the writing process across digital platforms.

Kiersten is dedicated to upholding high standards of excellence in professional résumé writing.  In doing so, she has forged strong relationships with executive search firms to further their mission in assisting job candidates.

When she is not writing, she is...sleeping.


She attributes her success to three things:  ambition, family, and great coffee.


Heather Kindel, M.A.


Contributing Writer | Reviewer


Member of National Résumé Writers' Association (NRWA)

Heather joined Second Glance in 2014, initially reviewing résumés at job fairs, but quickly moved in to the professional writer role as well.


She earned her Master of Arts degree from The University of Akron and enjoys the opportunity to put her English degree to use in assisting job seekers nationally to find employment.


She remains active in staying on top of writing trends, attending national conferences to further her professional development.


Heather always finds the silver lining in all situations, and one day hopes to write a novel.

Shirley Holder, B.A.



Shirley has been with Second Glance since 2013 and actively engages in résumé reviews for nearly 100 job seekers per job fair.


Experienced in editing, she is able to confidently and professionally advise candidates with tips to improve their writing, thus improving potential to be well-received by recruiters/employers.


When not reviewing for Second Glance, Shirley provides substitute teaching services across Summit County school districts.

Miranda Barnes, M.A.


Contributing Writer


Randi joined Second Glance towards the end of 2016.  She takes on writing projects with keen attention to detail.


She earned her Master of Arts degree from The University of Akron, where she now also teaches composition courses.  In addition to writing for Second Glance and teaching at The University of Akron, she also finds time to teach Upward Bound courses at Stark State College.

Her no-nonsense pedagogical approach is valued by her students, and Second Glance is proud to have her as a member on the team.